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Returns and Withdrawal from the Contract

1. A Customer who is a Consumer or an entrepreneur with consumer rights has the right to withdraw from a distance sales contract without giving a reason, within 14 days from the day the Customer or a third party indicated by them takes possession of the Goods.
2. To exercise the right of withdrawal, the Customer should use the electronic return form available at: https://wygodnezwroty.pl/lebrand
3. Using the Wygodne Zwroty platform is voluntary and provides a convenient way to make a return.
4. The Customer may return the Goods:
• by shipping to the address indicated by the Seller, or
• in person at the LEBRAND brick-and-mortar boutique at ul. Mokotowska 26 in Warsaw, during the boutique's opening hours.
5. The direct cost of returning the Goods to the Seller is borne by the Customer, unless the Seller has explicitly stated otherwise.
6. The Goods should be returned or handed back without delay, no later than 14 days from the day of withdrawal from the contract. To meet the deadline, it is sufficient to dispatch the shipment before its expiry.
7. Payment will be refunded no later than 14 days from the day the Seller receives the returned Goods. The refund will be made using the same payment method used by the Customer when placing the order, unless the Customer expressly agrees to another solution.
8. The Customer is responsible for any reduction in the value of the Goods resulting from using them in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the Goods.

9. The right of withdrawal does not apply in cases specified in applicable legal provisions, in particular concerning Goods that are:

• personalized or custom-made to the Customer's individual order,
• earrings delivered in sealed packaging which, once opened, cannot be returned for hygienic reasons.
• cosmetic products delivered in sealed packaging which, once opened, cannot be returned for hygienic or health protection reasons,

10. Only Goods that are intact, show no signs of use, and have original tags and security seals are eligible for return.
11. In the case of a return of an order containing a product set, the entire set must be returned. In the event of a return of an incomplete set, the Seller reserves the right to appropriately reduce the refund amount by the difference resulting from the regular price of the products outside the set.
12. In the case of orders covered by a promotional offer including a free product, if after the return the order no longer meets the conditions of the promotion entitling the Customer to receive the freebie, the Customer is also obliged to return the free product. Otherwise, the value of the free product may be deducted from the refund amount.
13. The Customer will be informed by email about the Seller's acceptance of the return.
14. For product exchange, the Customer is requested to contact Customer Service at contact@lebrand.live.