Returns and withdrawals

Returns and withdrawal from the contract

  1. A Customer who is a Consumer or an entrepreneur with consumer rights has the right to withdraw from a distance sales contract without giving a reason, within 14 days from the date of taking possession of the Goods by the Customer or a third party indicated by them.
  2. To exercise the right to withdraw from the contract, the Customer should use the electronic return form available at: https://wygodnezwroty.pl/lebrand
  3. Using the Wygodne Zwroty platform is voluntary and is a convenient way to make a return.
  4. The Customer may return the Goods:
    • by shipping to the address indicated by the Seller, or
    • in person at the LEBRAND brick-and-mortar boutique at ul. Mokotowska 26 in Warsaw, during boutique opening hours.
  5. The direct cost of returning the Goods to the Seller is borne by the Customer, unless the Seller has explicitly informed otherwise.
  6. The Goods should be sent back or returned immediately, no later than 14 days from the day of withdrawal from the contract. It is sufficient to send the parcel before this deadline.
  7. The refund will be made no later than 14 days from the day the Seller receives the returned Goods. The refund is made using the same payment method used by the Customer when placing the order, unless the Customer explicitly agrees to another solution.
  8. The Customer is liable for any diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

  9. The right to withdraw from the contract does not apply in cases specified in applicable legal provisions, in particular with regard to Goods that are:

  • personalized or made to the individual order of the Customer,
  • earrings delivered in sealed packaging, which are not subject to return after opening for hygienic reasons.
  • cosmetic products delivered in sealed packaging, which after opening are not subject to return for hygienic or health protection reasons,
  1. Only Goods in an undamaged condition, without signs of use, with original tags and security features, are eligible for return.
  2. In the case of returning an order containing a product set, the entire set is subject to return. If an incomplete set is returned, the Seller reserves the right to appropriately reduce the refund amount by the difference resulting from the regular price of products outside the set.
  3. In the case of orders covered by a promotional offer including a free product, if, after the return, the order does not meet the promotion conditions entitling to receive the free product, the Customer is also obliged to return the free product. Otherwise, the value of the free product may be deducted from the refund amount.
  4. The Customer will be informed by email about the Seller's acceptance of the return.
  5. In case of product exchange, the Customer is asked to contact the Customer Service Department at contact@lebrand.live.